● ORDER CANCELLATION
1. Both Sellers and Buyers have the right to cancel any Order by specifying the reason for cancellation. Once the cancellation is confirmed by the other party, the payment is refunded to the Buyer.
2. Orders cannot be canceled based on the Buyer’s subjective assessment of the Seller’s work if the service was provided in accordance with the information stated on the Order page.
3. Job2Bob reserves the right to cancel any Order at any time if it violates this User Agreement.
4. Job2Bob also reserves the right to cancel any completed Orders or tasks within Orders if they violate the User Agreement or have exceeded the allowed time limits for acceptance or delivery. Common reasons for cancellation include:
1. Seller did not start the Order within 24 hours or delayed delivery and remained unresponsive for more than two weeks.
2. Users exhibit aggressive behavior, misuse Order content (e.g., sharing personal data), or Buyers threaten Sellers with negative reviews.
3. The Order involves prohibited services or is identified as fraudulent.
4. Users posted content in the Order that infringes on third-party intellectual property rights.
5. Users delay Order review, file delivery, or essential information submission to manipulate feedback, request extra options, or receive additional payments.
6. The Seller submits incomplete work for review in order to extend the deadline.
7. The Seller used materials that violate intellectual property rights.
8. The delivered result contains errors, malfunctions, or does not function properly.
9. The Buyer did not acquire commercial use rights but used the results for commercial purposes.
1. Sellers must submit completed Orders that fully meet the Buyer’s requirements and match the Order description. Failure to do so allows the Buyer to cancel the Order, which will negatively impact the Seller’s rating.
2. If the delivery time expires, the Order is marked as overdue. Partial cancellation by either Buyer or Seller is not possible — the Order can only be canceled in full.
3. Partial cancellations are possible only via Arbitration. If an Order is closed without payment to the Seller — for example, due to a failed delivery or Arbitration — the Buyer has no right to use any part of the work submitted by the Seller. Violations may result in Buyer account suspension.
● ORDER EXECUTION
1. An Order is marked as completed after confirmation by the Buyer or after arbitration resolution. An Order may also be automatically marked as completed if the Buyer does not review it within the specified period.
2. After the Order is submitted for review, the Buyer has three calendar days to check and confirm the Order. If the Buyer neither approves the Order nor requests revisions within this period, the Order will be automatically approved and considered completed.
3. Orders with tasks are marked as completed once the last task is approved by the Buyer. If a task is not accepted or revisions are not requested, it will be automatically approved and marked as completed after three calendar days (or four if at least one calendar day is a weekend).
4. According to the Rules of Job2Bob set forth in this Agreement, the Seller’s work must be of high quality. If the work result contains an excessive number of objectively verifiable errors, the Order is considered unfulfilled.
5. Per Job2Bob‘s rules, if the Buyer cannot verify the Seller’s work (e.g., if the Seller did not provide proof of completed work or a final deliverable), the Order is considered unfulfilled.
● INTELLECTUAL PROPERTY
1. All intellectual property rights related to the deliverables of an Order are transferred to the Buyer after successful completion and payment of the Order, unless the Buyer and Seller agree otherwise. If the deliverables include elements requiring licensing, the Seller must transfer the license or, if applicable, provide a clear warning that the Buyer needs to acquire an appropriate license separately.
2. Any transfer or assignment of intellectual property rights to the Buyer is conditional upon full payment of the Order. The deliverables may not be used if payment has been canceled for any reason. Violations of this rule may result in the Buyer’s account being blocked.
3. Unless explicitly stated otherwise, Sellers are not entitled to claim or request royalties from the Buyer for their work/services after the Order has been paid.
4. Certain Orders may require the purchase of a license for commercial use. In such cases, if the Buyer purchases an Order for personal use, they will retain all rights necessary for that use and will not require a commercial license. However, if the Buyer intends to use the deliverables in any business-related or profit-generating context, a commercial license must be purchased as specified in the relevant Order.
● EXCHANGE OF CONTACT INFORMATION
1. Requesting or providing contact information — including, but not limited to, full name, email address, phone number, or social media accounts — as well as agreeing to communicate outside of Job2Bob is prohibited. Violations may result in a reduced Seller rating or nullification of Connects for up to one year.
2. Exceptions are allowed for Orders where sharing contact information is clearly necessary. Examples include providing an email address for setting up ad campaigns, a social media account for promotion, or a messenger ID for consulting services. Sellers must clearly state the need for such contact information in their Order description or custom offer.
3. Sellers agree that any personal information received from Buyers is confidential and must not be shared or used for any purpose other than fulfilling the Order.
4. All interactions between Buyers and Sellers — including, but not limited to, placing Orders, payment, negotiating terms, and approving deliveries — must occur within the Job2Bob Service.
5. Discussions about the Job2Bob commission in Buyer–Seller messages are generally aimed at conducting transactions outside of Job2Bob and are therefore prohibited. Such discussions may lead to decreased Order rankings and nullification of Connects for up to one year.
● USER-GENERATED CONTENT
1. Job2Bob is an information intermediary that enables Users to publish content on the Service (i.e., the website located at _) and bears no responsibility for intellectual property rights violations resulting from materials posted by Users or on their behalf. Job2Bob also does not bear responsibility for the content of information published by Users or for its compliance with applicable laws. Job2Bob does not verify the legality of the intellectual property used in any User-submitted materials.
2. If you identify content on Job2Bob that may violate this User Agreement, you must report it. All reports are reviewed by the Support Team.
3. All content uploaded to Job2Bob (including but not limited to User information, offers, requests, Orders, reviews, and comments) is considered User-generated and is published without alteration or modification by Job2Bob. The Service is not responsible for such content. Users bear full personal responsibility, including to third parties, for the accuracy, completeness, legality, quality, and lawful use of the content they publish, as well as for any consequences of its disclosure or transmission.
4. Users are solely responsible for checking any files uploaded to Job2Bob for viruses or malware.
5. Files sent via messaging and Order forms are stored on Job2Bob for two years before deletion. Files submitted by Sellers during Order delivery will be stored indefinitely.
6. By uploading or creating content on Job2Bob.ru or its mobile application, you represent and warrant that you own or have acquired all necessary rights, licenses, consents, and permissions to use and/or upload such content and that it does not:
1. Violate any applicable local, state, federal, or international laws, rules, or conventions;
2. Infringe upon third-party intellectual property rights (e.g., publishing copyrighted material without permission);
3. Contain offensive language, hate speech, or incite discrimination based on any characteristic;
4. Promote or justify terrorism or incite violent actions;
5. Constitute fraud or extortion;
6. Reveal personal data of third parties;
7. Advertise tobacco, alcohol, or illegal substances;
8. Include any other content prohibited by law or infringing the rights of others.
1. Users (both Buyers and Sellers) agree that unless otherwise stated, any content they create or upload on Job2Bob, including Order descriptions, images, videos, and other materials, may be used by Job2Bob for promotional purposes.
2. If content is found or reported to violate this Agreement, Job2Bob reserves the right to remove or block such content or the User account without prior notice.
● PAYMENTS AND FINANCES
1. By making or receiving payments via the Job2Bob Service, you agree to and accept the terms of this User Agreement.
2. Sellers and Buyers must use the designated payment systems provided by Job2Bob for all transactions, including payments and withdrawals. A payment interface is available on Job2Bob for Users to make payments via Partner services.
3. Payments outside of Job2Bob are strictly prohibited. If another User suggests an alternative payment method, you must immediately notify Job2Bob Support.
4. Orders can be paid via debit and credit cards. In some cases, additional payment methods may be available.
5. By purchasing an Order or Custom Offer, Buyers agree to pay the Seller for their services, including all applicable commissions and fees. Buyers will see the total amount due before completing the purchase.
6. Sellers acknowledge that payment processed through a Partner is equivalent to direct payment from the Buyer.
7. The Buyer makes payment only after accepting the service result (i.e., confirming Order completion). Job2Bobacts as an escrow service: funds are reserved but not released to the Seller until the Buyer confirms Order completion. Upon Buyer confirmation, Job2Bob initiates the transfer of funds to the Seller through a Partner, minus the Job2Bob Service commission.
8. For each successfully completed Order, the Service charges a fixed or percentage-based commission, according to the rates in effect at the time of Order placement.
9. The Service commission is unconditional and non-refundable, even in the event of a dispute, Order cancellation, refund to the Buyer, or any other Order-related consequences.
10. If an Order is canceled and a refund is approved, the refund will be processed in the amount actually paid by the Buyer, minus the Service commission, which is retained by Job2Bob as compensation for infrastructure, moderation, support, and payment operations.
11. Refunds are made to the same card or e-wallet used for payment, or to another account provided by the Buyer, as permitted by the Partner’s procedures.
12. The Buyer has the right to request a refund for an Order if the service was not provided, was provided improperly, or does not match the description or agreed-upon terms. Refund requests must be submitted through Job2Bob Support or via the Arbitration mechanism within 14 calendar days after Order completion. Refunds are reviewed on a case-by-case basis, and Job2Bob reserves the right to approve or deny a refund based on the results of internal review and applicable Terms of Service.
13. Refunds are processed by the Partner according to its terms, timelines, and policies.
14. The Buyer’s payment obligation is considered fulfilled once the Partner confirms receipt. The Partner is responsible for transferring funds to the Seller. If the Partner fails to disburse the amount, the Seller must contact Job2Boband not communicate directly with the Buyer or the Partner.
15. Sellers agree that Job2Bob may display payment details (e.g., in receipts or notifications) to Buyers if deemed necessary.
16. An additional fee of Job2Bob may be charged for fund transfers.
● SECURITY
1. If an Order is canceled, the paid funds are returned to the Buyer’s account via the Partner. The Job2Bob Service Commission is non-refundable.
2. Funds for canceled Orders are returned to the Buyer’s payment account according to the rules established by the Partners.
3. Issues related to payment refunds are handled at the discretion of Job2Bob or the Partner.
4. To protect against fraud, unauthorized transactions (e.g., money laundering), claims, or other liabilities, all payment data is collected by the Partners.
5. Job2Bob does not have access to the payment information provided by Users to the Partners.
6. By making payments or providing payment details on the Job2Bob Service, you represent and warrant that:
7. You are lawfully authorized to make payments using the selected payment method;
8. Your actions do not violate any applicable laws.
● TAXES
1. Users are responsible for paying any direct or indirect taxes, including value-added tax (VAT), goods and services tax (GST), or income tax that may apply to them based on their residence, location, or other applicable jurisdictional provisions.
2. Sellers represent and warrant that they consistently comply with their tax obligations under the applicable income tax laws in their jurisdictions. The prices listed on Job2Bob include all applicable taxes and fees owed by Sellers.
3. Applicable laws may require Job2Bob or its Partners to collect indirect taxes (such as VAT, sales tax, or GST) from Users or withhold taxes.
4. Any tax amount that Job2Bob or its Partners are required to charge will be added to the purchase price and any other charges payable by the Buyer. Any amount that Job2Bob or its Partners are required to withhold will be deducted from the Seller’s income, in accordance with applicable law.
5. Indirect taxes are added to the prices listed on Job2Bob. These taxes will always be shown to the Buyer prior to completing the Order.
● DISPUTE RESOLUTION (ARBITRATION)
1. Any disputes or disagreements between the Seller and the Buyer should first be resolved through negotiation, either directly or with the assistance of the Support Team. If negotiations fail, either party may initiate arbitration.
2. To initiate arbitration, the User must click on the “Arbitration” link in the Help section located on the Order page, select the appropriate category, and complete the arbitration form. This link appears once the Order has been submitted for review. The application must include the name of the User submitting the request, the name of the other party, the Order number and details, as well as evidence supporting the applicant’s position.
3. The application will be reviewed by a qualified member of the Job2Bob Support Team (arbitrator), who will assess and resolve the dispute. A decision will be rendered within 3 business days, though this period may be extended in particularly complex cases.
4. Arbitrators review Order-related information and communication, request statements from both parties if necessary, and may research comparable services using publicly available sources.
5. Arbitrators assess whether the delivered work matches the Order description and agreed-upon terms in communication, as well as whether it meets Job2Bob service rules.
6. Arbitrators do not assess creative components such as colors, fonts, or styles unless the results clearly do not meet the standards demonstrated in the Seller’s portfolio.
7. Sellers must never take actions that may harm Buyers during the fulfillment of Orders. For example, Sellers must not upload or modify files that could endanger the Site or its Users. If it is established that the Seller caused harm, the arbitrator may cancel the Order and apply penalties, including account suspension.
8. If the Order violates Job2Bob’s Terms of Service (e.g., prohibited services or suspected fraud), the arbitrator may cancel the Order and impose penalties on both parties. If an Order is deemed fraudulent or illegal, the Buyer’s payment will be refunded to the original payment method. If that is not possible, the funds will be returned to the Buyer’s Job2Bob balance.
9. If the Buyer and Seller agree to a partial payment, the arbitrator will make a decision in line with their wishes and the User Agreement.
10. The Buyer may leave a review on an arbitrated Order in all cases, even if the arbitration was decided in the Seller’s favor. The only exception is when the Buyer’s demands exceeded the scope of the Order.
11. All arbitration proceedings and any related disputes shall be conducted in Tallinn, Estonia. These Terms and any disputes arising from or related to them shall be governed by and construed in accordance with the laws of the Republic of Estonia.
● OWNERSHIP RIGHTS
1. Users are not permitted and agree not to perform any of the following actions with respect to the Job2BobService, its parts, components, or extensions:
1. Copy, transmit, adapt, modify, distribute, transmit, display, create derivative works from, publish, or reproduce them by any means;
2. Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, algorithms, structure, or organization;
3. Remove any copyright notices, identifiers, or other proprietary notices;
4. Circumvent, disable, alter, degrade, or interfere with any technological protection measures or content safeguards;
5. Attempt to gain unauthorized access to, interfere with, damage, or disrupt Job2Bob.ru or the Job2BobService;
6. Use automation software (bots), hacks, modifications (mods), or any unauthorized third-party software intended to modify the Job2Bob Service;
7. Introduce any viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material into the Job2Bob Service;
8. Use any robot, spider, scraper, or other automatic device, process, software, or queries to access, extract, copy, or gather information or data from the Job2Bob Service, or engage in any manual process to do the same;
9. Use the Job2Bob Service in any way that could damage, disable, overburden, or impair it or interfere with any other Users’ ability to use the site or mobile app, or to access or use the Job2Bob Service in any manner not expressly permitted by these terms.
10. Users also warrant that they will not authorize or enable any third party to do any of the above.
● DISCLAIMER OF WARRANTIES
1. You use the Job2Bob Service at your own risk. The Job2Bob Service and any services obtained through it are provided on an “as is” and “as available” basis, without any warranties, either express or implied. Neither Job2Bob nor any person associated with Job2Bob makes any warranties or representations regarding the completeness, security, reliability, quality, accuracy, or availability of the Job2Bob Service.
2. Neither Sellers nor Job2Bob make any express or implied warranties, including but not limited to any warranties regarding any Order or the fitness of the delivered work/service for a particular purpose. Neither Sellers nor Job2Bob shall be liable for any claims, incidental, indirect, or other damages arising from the use of the work/service (Order).
3. The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.
● LIMITATION OF LIABILITY
1. Under no circumstances shall Job2Bob, its affiliates, licensors, service providers, employees, agents, officers, or directors be liable for any damages of any kind arising from or related to your use of or inability to use Job2Bob, the Job2Bob Services, or any websites linked to them, any content on Job2Bob or such other websites, or any services or items obtained through Job2Bob or its services or such other websites, including but not limited to direct, indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, loss of goodwill, loss of income, loss of data, emotional distress, or any other damages, regardless of whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable.
2. Job2Bob, its affiliates, licensors, partners, service providers, employees, authorized persons, representatives, agents, officers, or directors shall in no event be held liable for any acts or omissions of Users.
3. The foregoing does not affect any liability that cannot be excluded or limited under applicable law.
4. In no event shall Job2Bob be liable for any failure or delay in the performance of any obligation under this Agreement during a reasonable period due to force majeure events beyond the parties’ control and which could not have been anticipated or avoided. This includes but is not limited to: natural disasters, war, terrorism, civil unrest, embargo, acts of civil or military authorities, fires, floods, accidents, strikes, shortages of transportation, fuel, energy, labor, or materials, or any other circumstances beyond Job2Bob‘s reasonable control.